PRIVACY POLICY

February 19, 2025

By accessing or using Sorenowater.com or any Soreno Water Services, you confirm that you are at least 18 years of age or the legal age of majority in your jurisdiction and have read, understood, and agreed to our terms and conditions under the Terms and Conditions section and the Privacy Policy section, along with any applicable laws and regulations.

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COLLECTION AND USE OF YOUR PERSONAL INFORMATION BY SORENO WATER

Types of Personal Information We Collect: Information You Provide

We collect and store any information you provide to us while using Soreno Water Services. Please note that opting not to provide certain details may limit your ability to fully utilize our services.

You provide information to us in various ways, including:

  • Searching for or purchasing products and services.
  • Adding or removing items from your cart or placing orders through Soreno Water Services.
  • Downloading, streaming, viewing, or using content via a device or application.
  • Updating Your Account or Profile (including multiple accounts associated with different email addresses or mobile numbers).
  • Communicating with us via phone, email, or other methods.
  • Completing surveys, info tickets, or contest entries.
  • Uploading or streaming content like photos and videos.
  • Using Soreno Water Services or managing Watch Lists or Wish Lists.
  • Participating in discussions or community features.
  • Providing and rating product reviews.
  • Setting up Reminders or using Product Availability Alerts.

This may result in sharing information such as:

  • Personal details (e.g., name, address, phone number, email address).
  • Payment information.
  • Age and location details.
  • IP address and contact information.
  • Uploaded content, including photos and videos.
  • Identity documents (e.g., Driver’s Licence, Status Card).
  • Financial and credit history information.
  • Device log files and configurations.

Automatically Collected Information

We gather and store information about your interactions with Soreno Water Services – including activities with content and services – using technologies such as cookies and unique identifiers. We automatically collect data such as:

  • Internet protocol (IP) addresses.
  • Login credentials, email addresses, and passwords.
  • Device location, content interactions, and usage metrics.
  • Streaming and download details, including network quality.
  • Purchase history and browsing activity (e.g., URL clickstreams, page interactions).
  • Technical data like device settings, time zones, and error logs.
  • Images or videos captured in stores utilizing Soreno Water Services.

Information from Other Sources

We may also receive additional information from external and third-party sources to improve your experience and streamline our services. Such sources include updated delivery details from Shipping Carriers, account and purchase details from partner merchants, data from credit bureaus, interactions with subsidiary products, and third-party content such as search results or sponsored links.

Information You Can Access

You can view and manage information such as:

  • Recent order statuses and complete order history.
  • Personal details (e.g., name, email, password, address book).
  • Payment settings (e.g., payment information, Credit Voucher balances).
  • Email notifications and preferences (e.g., alerts, newsletters).
  • Recommendations and shopping lists.
  • Profiles, reviews, and personalized advertising settings.

PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION

Your information helps us in various ways:

  • Product and Service Fulfillment: Processing orders, delivering products and services, handling payments, and communicating with you about orders.
  • Service Enhancement and Issue Resolution: Analyzing performance, identifying issues, backing up our website, and improving the usability of our services.
  • Personalization and Recommendations: Suggesting products, services, and features aligned with your interests.
  • Legal Compliance: Meeting regulatory requirements such as identity verification and processing tax-related information.
  • Communication: Contacting you via phone, email, or chat regarding Soreno Water Services.
  • Statistical and Analytical Purposes: Performing analysis, tracking trends, and studying user behavior.
  • Advertising: Displaying interest-based ads featuring products and services that may appeal to you. (Note: we do not use identifiable personal data for ad targeting.)
  • Fraud Prevention and Risk Management: Detecting and mitigating fraud and abuse, and conducting credit risk assessments.
  • Consent-Based Uses: For any additional purposes, we will request your explicit consent before processing your data.

Use of Cookies and Identifiers

We employ cookies and similar technologies to recognize your browser or device and enhance our services.

SHARING YOUR PERSONAL INFORMATION

Customer data is integral to our business. We do not sell your personal information. It is shared only as outlined below or with subsidiaries under Soreno Water's control that adhere to equivalent privacy standards.

Transactions Involving Third Parties

Soreno Water Services may include products, applications, or services from third parties. For example, you may purchase from third-party sellers or download third-party apps from our website. In such cases, relevant customer information may be shared with those third parties solely for completing the transaction.

Third-Party Providers

We engage third-party providers (for functions such as order fulfillment, payment processing, customer service, etc.) who have access only to the personal information necessary to perform their tasks. These providers are contractually prohibited from using your information for any other purpose.

Business Transfers

In the event of a business transaction such as a merger or acquisition, customer data may be transferred as an asset under the existing Privacy Notice unless consent is obtained.

Protection and Disclosure

We may disclose your personal information to comply with legal obligations, enforce our Terms, or protect Soreno Water, its users, or others from fraud or harm. If information must be shared beyond these circumstances, you will be notified and provided with an option to decline.

Cross-Border Transfers

When transferring personal information outside your province or Canada, we ensure compliance with this Privacy Notice and applicable data protection laws.

SECURITY OF YOUR INFORMATION

We prioritize the security of your personal information by implementing robust systems and procedures, including:

  • Encryption: Using encryption protocols to safeguard data during transmission.
  • PCI Compliance: Adhering to the Payment Card Industry Data Security Standard (PCI DSS) for credit card handling.
  • Safeguards: Employing physical, electronic, and procedural protections.
  • Browser Tools: Advising you to use browser settings to manage cookies and protect your account.

ADVERTISING PRACTICES

Soreno Water Services may feature third-party ads and links. These advertisers may collect information about your interactions for ad targeting purposes. We may share anonymized advertising identifiers with these third parties to display relevant ads.

ACCESS TO YOUR INFORMATION

You can view and update your personal information—including order history, personal details, payment settings, and communication preferences—through your “Your Account” section.

YOUR CHOICES

Depending on your preferences and your province’s laws, you may have control over:

  • Providing Information: You may limit the data shared, although this might restrict access to certain services.
  • Updating Information: You may update your account details, though previous versions may be retained for records.
  • Communications Preferences: You can adjust your email or notification settings.
  • Advertising Preferences: You may opt out of interest-based ads.
  • Cookies: You can manage cookies through your browser, though blocking them may limit service functionality.
  • Consent Withdrawal: You may withdraw consent for specific data processing at any time.
  • Opt-Out: You may opt out of certain data usage by adjusting settings on your device or within your account.

ABOUT COOKIES

We use cookies, pixels, and similar technologies (collectively, "Cookies") to recognize your browser or device, understand your preferences, and deliver essential features and services. Cookies also help us:

  • User Recognition: Identify you upon sign-in to provide personalized content and recommendations.
  • Preference Management: Store your specified preferences.
  • Shopping Basket Tracking: Keep track of items added to your cart.
  • Research and Diagnostics: Analyze and improve our content, products, and services.
  • Fraud Prevention and Security: Detect and prevent fraudulent activity.
  • Content Delivery: Deliver ads and content tailored to your interests.
  • Performance Reporting: Measure the effectiveness of our services.

Most browsers offer options to manage cookies. However, blocking them may affect your experience on our site.

TERMS AND CONDITIONS, NOTICES, AND REVISIONS

By using Soreno Water Services, you agree that your use and any disputes regarding privacy are subject to this Privacy Notice and our Terms and Conditions. As our business evolves, our Privacy Notice may change. Please visit our website regularly to review updates. The current version applies to all information we have about you and your account.

REQUESTS AND CONCERNS

In accordance with applicable laws, you have the right to request access to, correction of, or deletion of your personal data. If you have any requests or privacy-related concerns, please contact Soreno Water Customer Care at info@sorenowater.com with a detailed description, and we will work to resolve your concerns promptly (typically within 2 business days).